Refund policy

Last updated: 23 September 2026

This policy explains how returns and refunds work at Baile Collection. It does not affect your statutory rights under EU and Irish consumer law.

1. Your 14-Day Right to Change Your Mind

You can cancel your order for any reason within 14 days of receiving it. If your order arrives in more than one parcel, the 14 days start from the day you receive the last item.

You do not need to give a reason. You are responsible for the cost of returning the item.

2. How to Return an Item

Step 1: Tell us. Email support@bailecollection.com within 14 days of receiving your order. Include your order number and the items you want to return. You can use the model withdrawal form at the bottom of this page, but you do not have to.

Step 2: Get your return instructions. We will reply by email with the return address and instructions. Please do not send items back before you receive these, as returns sent to the wrong address may not reach us.

Step 3: Send the item back. Send the item within 14 days of telling us you are cancelling. You pay the return shipping. We strongly recommend a tracked service, because we cannot refund items that do not reach us, and returns may need to travel internationally.

3. Condition of Returned Items

You may handle an item as you would in a shop to check its size, style and quality. Items should be returned unworn, unwashed and undamaged, with all tags attached and in their original packaging where possible.

If an item has been handled beyond what is needed to check it (for example worn, washed, altered, or with tags removed), we may reduce your refund to reflect the loss in value.

4. Items That Cannot Be Returned

For health and hygiene reasons, sealed items cannot be returned once the seal has been broken after delivery. Where this applies, it is stated on the product page.

5. Refunds

We will refund you within 14 days of the day you tell us you are cancelling. We may wait to issue the refund until we have received the item back or you have sent us proof of postage, whichever comes first.

Refunds are made to your original payment method. Your bank or card provider may take a few extra days to show the refund in your account.

Return shipping costs are not refunded, except where the item is faulty or incorrect (see section 6).

6. Faulty, Damaged or Incorrect Items

If your item arrives faulty or damaged, or is not what you ordered, please email us as soon as possible with your order number, a description of the problem and clear photos of the item and the issue.

Your legal rights for faulty goods are separate from your right to change your mind in section 1. Under EU law, goods must match their description and be free from faults for at least 2 years from delivery. Where an item is faulty, you are entitled to a repair or replacement, or, where that is not possible, a price reduction or a full refund. Depending on where you live, you may also have a short-term right to reject faulty goods for a full refund; in Ireland this applies within 30 days of delivery.

For faulty or incorrect items, we will cover reasonable return costs. In some cases we may ask you to keep the item instead of returning it.

7. Cancelling Before Your Order Ships

If you want to cancel an order that has not yet shipped, email us as soon as possible. If we can stop it, we will refund you in full. If it has already shipped, you can return it under section 2 once it arrives.

8. Orders That Have Not Arrived

If your order has not arrived, please see our Shipping Policy.

9. Contact

Baile Collection
support@bailecollection.com
Monday to Friday, 9:00–17:00 (Irish time)
We aim to reply within 3–5 business days.

If you have a problem with your order, please contact us before opening a dispute with your bank or card provider. Most issues can be resolved faster directly with us.

Model Withdrawal Form

Complete and send this form only if you wish to cancel your order. You can also simply email us.

To: Baile Collection, support@bailecollection.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Item(s):
Ordered on / received on:
Name:
Address:
Date: