Terms of service
Last updated: 23 September 2026
These Terms of Service govern your use of bailecollection.com and any purchase you make from us. Please read them before ordering. By placing an order you agree to these terms.
Nothing in these terms affects your statutory rights as a consumer under EU and Irish law. Where any part of these terms conflicts with those rights, your statutory rights prevail.
1. Who We Are
This website is operated by Baile Collection ("we", "us", "our").
Email: support@bailecollection.com
Support hours: Monday to Friday, 9:00–17:00 (Irish time)
2. Using This Website
You must be at least 18 years old, or the age of majority where you live, to place an order.
You agree not to use this website or our products for any unlawful purpose, not to attempt to gain unauthorised access to any part of the site or its systems, and not to copy, scrape, or systematically extract our content for commercial use.
3. Our Products
Baile Collection sells women's clothing, footwear and accessories, including dresses, coats and jackets, knitwear, tops and blouses, skirts, trousers and jeans, two-piece sets and jumpsuits, shoes and boots, and accessories such as belts, bags, scarves, hats and jewellery.
Colours and images. We make every effort to display our products accurately, but screens vary. We cannot guarantee that the colour shown on your device exactly matches the item you receive. Minor variation in shade or texture is not a fault.
Sizing. Our garments are manufactured to international sizing, which can differ from standard EU sizing. Where measurements are provided on a product page, please use those rather than your usual size label.
Footwear sizing. Our shoes and boots are also manufactured to international sizing and tend to run smaller than the equivalent EU size. We recommend measuring the length of your foot in centimetres and using the size guidance on the product page rather than ordering your usual number.
If an item does not fit, you can return it under your 14-day right to cancel. Return shipping is at your cost. See our Refund Policy.
Availability. Products shown on this website are not guaranteed to be in stock. If an item you have ordered becomes unavailable, we will contact you and refund you in full.
4. Orders and How a Contract Is Formed
When you place an order you are making an offer to buy. You will receive an order confirmation email acknowledging that we have received it. This acknowledgement is not acceptance of your order.
A binding contract is formed only when we send you a shipping confirmation email. If we are unable to accept your order, we will tell you and refund any payment taken in full.
We may refuse or cancel an order where a product is unavailable, where there has been an error in the price or description, where we suspect fraudulent or abusive activity, or where an order appears to be for commercial resale rather than personal use.
5. Prices and Payment
All prices are shown in Euro (€). The price shown at checkout is the amount we will charge you, and it is the only amount you will pay for your order. It includes import VAT and any customs duty, which we pay on your behalf before your parcel reaches you. You will not receive a bill from customs or from your carrier. See Section 6 and our Shipping Policy.
We may change our prices at any time, but changes will not affect orders we have already accepted.
Pricing errors. If a product is listed at an obviously incorrect price due to a technical or human error, we are not obliged to supply it at that price. We will contact you, and you may confirm the order at the correct price or cancel it for a full refund.
Payment is taken at checkout and must clear before your order ships. Payments are processed by our payment providers; we do not store your card details.
6. Shipping and Delivery
We deliver to all 27 member states of the European Union. Shipping is free on all orders. Estimated processing and delivery times are set out in our Shipping Policy, which forms part of these terms.
Our products are shipped from outside the European Union. Delivery times are longer than for domestic orders, and we state our estimates honestly on the Shipping Policy page. Estimates are not guarantees, and may be affected by customs processing, carrier capacity or public holidays.
Import charges are paid by us. Because our products are shipped from outside the European Union, import VAT and customs duty fall due when your parcel enters the EU. We pay these on your behalf and they are accounted for in the price you see at checkout. You will not be asked for any payment on delivery, and there is no clearance or handling fee for you to settle.
If a carrier nevertheless requests an import, clearance or handling payment from you in respect of one of our parcels, contact us at support@bailecollection.com with your order number and a copy of the notice. We will take it up with the carrier where we can, and where you have already paid such a charge we will reimburse it in full.
Risk in the goods passes to you on delivery.
7. Returns, Refunds and Cancellation
Our full Refund Policy forms part of these terms and sets out your rights in detail. In summary:
Change of mind. You have a statutory right to cancel within 14 days of receiving your goods, without giving a reason. You must tell us before sending anything back, and we will email you return instructions. Return shipping is at your cost, and items must be returned within 14 days of telling us you are cancelling. We may reduce your refund if an item has been handled beyond what is needed to check it. Refunds are made to your original payment method within 14 days of your cancellation notice, and we may wait until we receive the item or proof of postage.
Faulty, damaged or incorrect items. Goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a repair, replacement, price reduction or refund, and we cover reasonable return costs. Your legal guarantee of at least two years in respect of faulty goods applies under the Consumer Rights Act 2022 and EU law, regardless of anything else in these terms.
8. Cancelling Before Your Order Ships
If you wish to stop an order before it ships, contact us as soon as possible and we will do so where we can. Orders are typically processed within 1 business day, so once an order has been processed we may be unable to intercept it. Your 14-day right to cancel after delivery is unaffected.
9. Payment Disputes and Chargebacks
If you have a problem with an order, please contact us first. We would far rather resolve it directly.
Where a chargeback or payment dispute is raised, we may provide the relevant financial institution with order records, tracking information, delivery confirmation and our correspondence with you. We reserve the right to decline future orders from customers who repeatedly raise disputes without first contacting us.
10. Intellectual Property
The Baile Collection name, logo, site design and our own written content belong to us and may not be reproduced without our permission.
Some product images and descriptions are supplied by our manufacturers and suppliers and remain the property of their respective owners.
11. Third-Party Services
This website uses third-party services including payment processors, analytics, advertising platforms and shipping providers. Their own terms and privacy policies apply to their services. We are not responsible for the content or practices of third-party websites linked from ours.
12. Accuracy of Information
We work to keep this site accurate and up to date, but we are not liable for minor typographical errors, inaccuracies or omissions. Where an error affects an order you have placed, Sections 4 and 5 apply.
13. Our Liability
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under product liability law, and for any of your statutory rights as a consumer.
Subject to the above, we are not liable for losses that were not foreseeable at the time the contract was formed, or for any loss of profit, loss of business or business interruption. Our products are supplied for private domestic use.
14. Events Outside Our Control
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including customs delays, carrier disruption, extreme weather, industrial action or supplier failure. If such an event occurs we will contact you, and you may cancel your order for a full refund if the delay is substantial.
15. Complaints and Dispute Resolution
If something has gone wrong, email support@bailecollection.com. We aim to respond within 3–5 business days.
If we cannot resolve matters between us, consumers in the European Union can obtain free assistance with cross-border disputes from the European Consumer Centre (ECC) network, which has an office in every EU country. You can contact the ECC office in your own country. Consumers in Ireland may also contact the Competition and Consumer Protection Commission.
Please note that the EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.
16. Changes to These Terms
We may update these terms from time to time. The version in force at the moment you place an order is the version that applies to that order. Please check this page before ordering.
17. Governing Law
These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction.
If you are a consumer resident in another EU or EEA country, this does not deprive you of the protection of any mandatory consumer law of the country in which you live, and you may bring proceedings in the courts of that country.
18. General
If any part of these terms is found to be unenforceable, the remaining provisions continue in force. A delay in enforcing any part of these terms is not a waiver of our right to do so later.
These terms, together with our Refund Policy, Shipping Policy and Privacy Policy, form the entire agreement between us.
19. Contact
Baile Collection
support@bailecollection.com
Monday to Friday, 9:00–17:00 (Irish time)