Shipping policy

Last updated: 23 September 2026

Free shipping on every order, with tracking, to all 27 countries of the European Union. No import charges to pay on delivery.

1. Where We Deliver

We deliver to all 27 EU member states:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

We do not currently ship outside the European Union. If your country is not available at checkout, we do not yet ship there.

2. Shipping Cost

Shipping is free on all orders, with no minimum spend. The price shown at checkout is the total you pay. There is nothing further to pay on delivery.

3. How Long Delivery Takes

Processing time: Typically 1 business day
Delivery: 7–14 days from the date you order

Delivery times are the same wherever you are in the EU.

We want to be straightforward with you about this, because we would rather you knew before ordering than wondered afterwards.

Our items are shipped directly from our suppliers, who are based outside the European Union. That is why delivery takes longer than a domestic order, and it is also why our prices are what they are. There is no warehouse and no middleman, and there is no markup to cover either. If you need something for a specific date, please allow the full window.

These are realistic estimates rather than guarantees. Customs processing, carrier capacity, weather and public holidays can all add time.

4. Customs, VAT and Import Charges: We Cover Them

Your order is shipped to you from outside the European Union, but you will not be asked to pay anything when it arrives.

We pay the import VAT and any customs duty on your order before your parcel reaches you. These costs are already included in the price you see at checkout. You will not get a bill from the carrier, and there is no clearance fee or handling charge for you to settle.

We think this is how it should work. Plenty of stores shipping from outside the EU leave the customer to deal with a customs bill at the door, and it is an unpleasant surprise. We would rather price it in and let you order without wondering what it will actually cost.

If a carrier ever contacts you asking for payment on one of our parcels, do not assume it is correct and do not ignore it. Email support@bailecollection.com with your order number and a photo or screenshot of the notice. We will sort it out directly with the carrier where we can. If you have already paid the charge, we will reimburse you in full, including any handling fee. You will not be left out of pocket for a charge we said we would cover.

5. Orders With More Than One Item

If you order several items, they may arrive separately, sometimes days or weeks apart.

This is normal and does not mean anything has gone missing. Items are often shipped by different suppliers and travel independently, so one parcel can arrive well ahead of another. Each parcel is tracked separately, and you will receive tracking for each one.

If one part of your order has arrived and another has not turned up within the delivery window, contact us and we will look into it.

6. Tracking Your Order

Every order is sent with tracking. You will receive a tracking number by email once your order has shipped.

There are two things worth knowing about international tracking:

Tracking can go quiet for a while. It is common for a parcel to show no movement for several days while it is in transit between countries or waiting for customs clearance. This is normal and does not mean your parcel is lost.

Tracking detail improves once your parcel reaches Europe. Early updates can be sparse. Once the parcel is handed to your local carrier, updates become much more frequent.

If your tracking has not updated in more than 10 days, email us and we will chase it.

7. Delivery Addresses

Please check your delivery address carefully before completing your order. Once your order has shipped, we cannot change the address.

If a parcel is returned to the sender because the address was incorrect or incomplete, or because it went unclaimed, contact us and we will arrange a refund or a replacement. We will not charge you a re-delivery fee.

8. If Your Order Does Not Arrive

Email support@bailecollection.com with your order number and we will investigate. We aim to reply within one business day.

If your order has not arrived within 30 days of your order date, you are entitled to a full refund. You do not need to argue for this, and we will not ask you to wait longer. Email us and we will refund you.

Under EU consumer law, where goods are not delivered within the agreed period, you may set a further reasonable period for delivery. If that also passes, you may cancel the contract and receive a full refund. Our 30-day commitment above sits alongside that right and does not limit it.

9. Damaged or Incorrect Items

If your order arrives damaged or faulty, or is not what you ordered, email us with photographs and we will refund or replace it in full, at no cost to you. See our Refund Policy for details.