Contact Information
Get in Touch
Baile Collection is a small independent business run from Dublin, so your email comes to us directly. Whether it is a question about sizing, an update on an order, or a return you need sorting, we are happy to help.
If your message is about an order you have already placed, please include your order number. It means we can look everything up straight away and give you a proper answer first time.
When We Are Available
Monday to Friday, 9:00–17:00 (Irish time)
We aim to reply to every email within 3–5 business days. Messages sent over the weekend or on public holidays are answered from the next business day.
Returns and Refunds
If you would like to return an item, please email us before sending anything back. You have 14 days from receiving your order to let us know, and we will reply with the return address and instructions. Return shipping is at your cost, unless the item is faulty or not what you ordered.
If your item arrives faulty, damaged or incorrect, email us with your order number and photos of the problem and we will put it right.
Full details are in our Refund Policy.
Where We Are
Baile Collection
We ship to all 27 countries of the European Union. Orders are typically processed within 1 business day and delivered within 7–14 days. Shipping is free and every order is sent with tracking.
Your parcel comes from outside the EU, but import VAT and customs duty are paid by us before it arrives, so there is nothing to pay on delivery. Full details are in our Shipping Policy.